Shipping & Delivery – Cycleways
At Cycleways, we know you want your gear as soon as possible. We work hard to process and ship orders quickly while keeping you updated along the way.
Order Processing
Orders are processed within 1 to 3 business days. Once your order is processed, you will receive a confirmation email with your tracking details.
Please note that processing times may be slightly longer during busy periods.
Shipping Times
Estimated delivery times:
- Australia: 7 to 15 business days
- International: 10 to 20 business days
These are estimates and can vary depending on your location and local postal services.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. You can use this to follow your delivery at any time.
Delays
Occasionally, delays can happen due to factors outside our control such as customs, shipping carriers, or high demand periods.
If your order is taking longer than expected, feel free to contact us and we will look into it for you.
Incorrect Address
Please make sure your shipping details are correct at checkout. Cycleways is not responsible for orders shipped to incorrectly entered addresses.
If you notice a mistake, contact us as soon as possible. We will do our best to fix it before your order is dispatched.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package, please check with your local courier or neighbours first.
If you still cannot locate your order, contact us and we will help investigate the issue.
Our Approach
We focus on delivering reliable products at fair prices. This means working with global suppliers to bring you the best value.
We appreciate your patience and will always do our best to keep your order moving and get it to you as quickly as possible.